| Performance Computing |
Sun Products Availability - Call/Fax or Email Us to place your orders
Sun System Service Plans for the Solaris OS
Platinum Gold Silver Bronze
Hardware Service Coverage
Telephone and Online
Support
SunVIP Interop Support
Knowledgebase Access
Solaris Releases
On-Demand Solaris
Updates
Sun Alerts and
Notifications
SunSpectrum
eLearning Library
System Health Check
Subscription
Additional Services
for Qualifying Sites
Platinum Gold Silver Bronze
Hardware Service Coverage
Telephone and Online
Support
SunVIP Interop Support
Knowledgebase Access
Solaris Releases
On-Demand Solaris
Updates
Sun Alerts and
Notifications
SunSpectrum
eLearning Library
System Health Check
Subscription
Additional Services
for Qualifying Sites
Replacement
parts within two
business days
parts within two
business days
8-5, M-F
8-8, M-F
24/7
24/7
Live Transfer
Live Transfer
24/7
Live Transfer
Live Transfer
8-8, M-F
Live Transfer
Live Transfer
8-5, M-F
4 hour response
4 hour response
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Customer sites meeting qualification criteria may receive additional services
including credits towards education services
including credits towards education services
Sun System Service Plans support program provides four levels of support for Sun hardware and software - from proactive,
mission-critical service to basic self-maintenance support.
Availability of specific features, coverage hours, and response times may vary by location, product, or service level. Other
limitations may apply.
Response times are determined by customer-defined priority. The response times shown are for service requests
designated by the customer as "Priority 1."
To receive the best support, Sun recommends that customers installs Sun Net Connect software on SPARC-based systems.
This software creates a secure, customer-controlled link to the Sun Solution Center which enable expedited Solaris
troubleshooting, remote diagnostics, and a number of customer-enabled alerting and reporting functions.
Choose from four levels of service to best match your business needs - from basic support to mission critical
critical services *or OpenSolaris.
mission-critical service to basic self-maintenance support.
Availability of specific features, coverage hours, and response times may vary by location, product, or service level. Other
limitations may apply.
Response times are determined by customer-defined priority. The response times shown are for service requests
designated by the customer as "Priority 1."
To receive the best support, Sun recommends that customers installs Sun Net Connect software on SPARC-based systems.
This software creates a secure, customer-controlled link to the Sun Solution Center which enable expedited Solaris
troubleshooting, remote diagnostics, and a number of customer-enabled alerting and reporting functions.
Choose from four levels of service to best match your business needs - from basic support to mission critical
critical services *or OpenSolaris.
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