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| Please familiarize yourself with our return policy. A Return Authorization (RA) Number is Only issued on media defective Merchandise for Replacement! A Return Authorization number may be obtained by sending an email to RMA@m-etech.com. Please be prepared to provide the following return information when requesting a Return Authorization number: Your original purchase order number and/or the invoice number the item was purchased on, the quantity and model number(s) of items to be returned, and the reason for return. Instructions for Returning Merchandise Returns should be shipped prepaid to the address emailed to you by M-etech UK Ltd Returns Dept. Include a copy of your invoice. Please note your Return Authorization number on the outside of the packing box. Insure all returns at full value (including when using UK Mail). *M-etech UK Ltd is not responsible for returns not received at our warehouse. *All Return Authorizations not received within 5 business days of being issued will be cancelled. *Please remove the battery from all electronic items before shipping and place in return parcel(cordless telephone handsets). *If your return has not been assigned an RMA Number, M-etech UK Ltd will not process the return. Defective Returns Defective products will be replaced upon receipt of product. M-etech UK Ltd will gladly and promptly replace any product where the media proves to be defective with the same product type free of charge provided the product is returned within 5 business days of invoice date with all original packaging. Stock Adjustment Replacement A Return Merchandise Authorization will not be issued for any reason other than for the return of a media defective item for replacement. Returns for stock adjustment purposes will not be accepted. Returns Shipping Condition All returned products must be shipped in the same or comparable shipping box to guarantee the return in sellable condition. If the customer selects to ship the product back in which the product is smashed and/or not resalable due to the type of shipping method they selected, M- etech UK Ltd will not be held liable nor responsible for crediting the customer for the return. Refund or Credit M-etech UK Ltd doesn't offer price protection. Due to the nature of our business, the price you pay today may be different at a later date. Returns Fee Returned products to us after delivery is charged at £30.00 for orders below £250 and 15% for orders above £250 (Re-Stocking) inclusive of a £2.50 processing fee .Returns to us must be deemed by email to RMA@m-etech.com within 5 business days. Business and Residential Customers must arrange for the products to be returned to us within the 5 business days after delivery. Manufacturer Warranties If merchandise is found defective outside the M-etech UK Ltd within 5 business days return period, the customer should be referred to the manufacturer’s warranty. Most warranty instructions are outlined in the product Owner’s Manual. Should the merchandise fail within the manufacturer’s warranty period, the warranty exists between you and the manufacturer. If you choose to return the equipment, you should return it to the appropriate factory for repair. Return the defective unit directly to the factory. M-etech UK Ltd does not handle repairs. International Orders The Customer will be responsible for return freight, Taxes, Duties, brokerage fees, and any other costs related to returning the product(s) to M- etech UK Ltd. Specific Manufacturer Policies (This is not an exhaustive list!) - Panasonic facsimile machines are repair only - Panasonic IP cameras are repair only - Panasonic BTS cordless telephones are repair only (KX-TD7680/7684/7690/7694/7896) - All defective Panasonic Business Telephone equipment must meet OUT OF THE BOX INITIAL FAILURE REQUIREMENTS. Panasonic will not accept any returns without prior approval from Panasonic’s Tech Support. The name of the Panasonic technician must be included on the BTS Model Return Report when units are returned. - NEC BTS kits: if equipment from a kit is defective, only that item will be replaced, not the entire kit. - RCA telephones are repair only. |
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